TERMS AND CONDITIONS

Personal Agreement

I agree that Enhance Physiotherapy and Health is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Enhance Physiotherapy and Health or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

Enhance Physiotherapy and Health does not assume responsibility for any lost or stolen personal property.

Age Limits and Restrictions

You must be at least 16 years of age to attend our classes. Children younger than this age are not permitted in our studios and are not to be left in the reception/waiting area while you attend classes. The only exception being our "Mums and Bubs" classes in which clients will be permitted to bringing their prams and babies into the studio space. You may be turned away from the studio should you arrive with your children as it is not a safe environment and can cause disruptions to other clients.

 

Payment Policy

Payment must be made upon booking. To book into a class you must either have credits in your account or pay at the time of booking.

 

Cancellations

  1. Cancellations/Rescheduling classes need to be made more than 9 hours prior to your class beginning (morning or evenings). We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients, therefore, NO exceptions will be made. Late cancellations will incur a lost class.

  2. At Enhance Physiotherapy and Health our pilates class sizes are small and can fill quickly. This is why our Cancellation Policy exists which all clients must be adhered to:

    • Group classes: Cancellations need to be made more than 9 hours prior to your class beginning (morning or evenings). We understand that sometimes unforeseen circumstances can arise but we have to be strict, fair and consistent with all clients, therefore, NO exceptions will be made.

  3. Trainers and classes are subject to change without notice. Enhance Physiotherapy and Health reserves the right to cancel classes if necessary.

  4. If you do not cancel or reschedule your class outside of the 9 hour time frame or are a no-show/absent from your class you will lose your class and no refund will be given. 

 

Bookings, Attendance & Payment

  1. You will be contacted via text, phone or email should a class be canceled. Please be aware classes are on a first book first serve basis. To avoid disappointment, classes can be booked up to 12 weeks in advance.

  2. If you have not booked into a class, in order to avoid disappointment, please call to check that the classes are taking place, particularly in the early morning and late evening. Studio phones are answered during business hours only.

  3. Bookings are made online or in the studio. 

  4. Payment must be made upon booking, NO exceptions. To book into a class you must either have pre-purchased classes in your account or pay at the time of booking in the studio.

  5. Owners and/or Trainers reserve the right to restrict clients to a particular class type for safety reasons; and Owners and/or Trainers reserve the right to turn clients away if they do not have the correct medical clearance.

  6. You can only attend Enhance Physiotherapy and Health's group classes up until you are 15 weeks pregnant. After 15 weeks you can attend Clinical Pilates or Mums and Bubs Pilates classes (subject to availability). 

  7. Classes are not transferable to another individual and CANNOT under any circumstances be used by another person. If someone other than the person booked into the class arrives to use the class, they will be turned away from the class – or asked to create an account and purchase their own classes.